Caribbean Airlines Selects Amadeus to upgrade its Passenger Service System


PORT-OF-SPAIN, Trinidad, Jul 08 2015 – Caribbean Airlines has selected AMADEUS as the provider to upgrade its Passenger Service System. The combined reservations, airport check-in, ticketing, inventory management system and e-Commerce will usher in a new era for Caribbean Airlines and its customers as part of the airline’s overall customer-centric strategy.

By unifying these systems, every customer touch point will be consolidated with the ability to provide comprehensive real-time information, at a lower cost to the airline than its existing system.  Also, a more versatile website would enable passengers to better manage their travel experience.

“Amadeus is a leading technology partner for the global travel industry which provides reliable, modern and cutting edge solutions to over 120 airlines worldwide. Caribbean Airlines is thrilled to have signed this important contract to become a strategic partner with them. Given the fiercely competitive nature of the airline industry, this acquisition is a good commercial tool to compete against formidable airlines” stated George Reeleder, CAL’s Vice President Commercial & Customer Service.

“An integrated IT platform provides unique capabilities and efficiencies for airlines seeking to stand out against the competition in a busy marketplace, and we are delighted that, following a thorough evaluation of available solutions, Caribbean Airlines has chosen to partner with Amadeus to benefit from the industry-leading Amadeus Altéa Suite,” said John Dabkowski, VP Airline Commercial, Amadeus.

Dabkowski continued: “Our next-generation technology will enable Caribbean Airlines to deliver its vision for a customer-centric travel experience, and we look forward to working together to achieve this.” By March 2016, Caribbean Airlines expects to complete the full migration. The first phase will be finished by the end of November 2015.

Photo: Caribbean Airlines CEO, Michael DiLollo, Caribbean Airlines VP Commercial & Customer Service, George Reeleder, Caribbean Airlines Senior Manager Business Systems & Standards, Jillian Duncan-Henderson and Javier LaForgue of Amadeus  and Melina Cedron, Amadeus Legal Counsel.

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