Below is the full travel advisory issued by LIAT due to COVID-19
LIAT will meet or exceed guidelines from authorities, as nothing is more important than the safety of our customers and employees.
In this regard we have implemented the following actions: – We are implementing travel restrictions based on advisories from governments across the region. We will continue to monitor and update this information. – Waiving change/cancellation fees on bookings for affected customers and will work with passengers to adjust their travel plans. *
– Ensuring that our aircraft are cleaned in compliance with global cleaning standards at both overnight and transit stops.
– Promoting handwashing and healthy hygiene among our employees and passengers. We have also worked to ensure that alcohol-based sanitizing wipes are available for passenger use.
– Activated a special Project Team to monitor this situation in real-time.
We remain committed to the safety of our passengers and employees as we work to connect our region. We will share any changes made to travel restrictions, our schedule, and cancellation policies in a timely manner.
LIAT’s Waver Policy due to COVID-19
With the rapidly evolving situation with COVID-19 (Novel Coronavirus), LIAT has recognized that your travel plans may be affected. LIAT is, therefore, allowing passengers whose travel may be affected to make changes and cancellations. LIAT will waive the change and cancellation fees for passengers traveling between March 12th and June 30th, 2020.
• The waiver applies to passengers who have booked tickets on/before March 31st, 2020.
• The applicable travel dates must be between March 12th and June 30th, 2020.
• Passengers who have booked via travel agencies must contact their travel agencies to make the necessary changes/cancellations.
• In case of changes to your booking, LIAT will change the booking to a future date of travel within the range of LIAT’s schedule with no penalties.
• Passengers may also choose to cancel their trips and receive full credit. Passengers may apply this credit towards the purchase of a new ticket * within one year from the original issue date. Applicable fare differences may apply for new travel dates.
To call toll free from destinations within the Caribbean 1-888-844-LIAT (5428)
For those calling Antigua from other countries 1-268-480-6200
For those calling within Antigua please telephone 480-5582
For those calling from Barbados 1-246-434-5428
For those calling from Guyana 592-222-1725/26
For those calling from Puerto Rico/USVI 1-866 549-5428
E-mail: [email protected]
LIAT will continue to monitor the situation and advise passengers of any changes to this policy. *Terms and conditions apply. Credits may not be used toward promotional fares. Valid until March 31st, 2020
